Docucare Associate II - XEROX CORPORATION

Employment Type

: Full-Time


: Manufacturing

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The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.


Intermediate level job with some work experience

Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

Identifies problems in straightforward situations, and makes sound decisions using standard procedures

Works within established procedures with a moderate degree of supervision

Primary Responsibilities:

Carries out regular preventative maintenance checks on client fleet of machines

Replenishes consumables

Maintains log of all activities including on-site parts inventory

Maintain clean and tidy devices and surrounding environment

Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support

Ensures SLA is achieved and customer requirements are met

Commitment to maintain skill set through personal development and training

Promotes knowledge sharing and acts as a mentor/coach

Candidate Education:

Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)

Candidate Background:

Minimum Advanced knowledge of all site products and client IT environment

Minimum Experience in a customer facing service delivery role

Minimum Demonstrates a proactive approach to work with initiative and drive

Minimum Good technical and/or electrical aptitude

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Docucare Associate II

Location: New York-Virtual

Requisition ID: 19002389

Associated topics: customer service, diagnose, field service technician, maintenance, maintenance mechanic, maintenance technician, malfunction, mechanical, millwright, upgrade

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