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This position is located under the office of the Chief of Staff, Group Practice Management of the New York Harbor Healthcare System. It will be based mainly at the St. Albans Campus directly overseeing staff at the SA, SIC, HA and CBOC Clinics. Occasional travel will be required. The incumbent will supervise a group of patient aligned centered care (PACT) employees and non PACT employees. The duties of this position are performed on a regular and recurring basis in the out-patient care areas.
Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
Performs the administrative and personnel management functions relative to staff supervised.
The incumbent is responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, or handicap. Specifically, incumbent initiates nondiscriminatory practices and affirmative action for the area under his/her supervision in the following:
(1) merit promotion of employees and recruitment and hiring of applicants;
(2) fair treatment of all employees;
(3) encouragement and recognition of employee achievements;
(4) career development of employees; and
(5) full utilization of their skills.
Receives and relays incoming and outgoing telephone and intercom messages.
Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
Determines general nature of inquiry and independently responds to all administrative questions.
Recognizes and refers urgent inquiries to professional staff for immediate actions.
Schedules specialized appointments and with other specialized units within the health care system.
Provides the patient with special instructions for examinations or tests when necessary.
Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
Assists patients in contacting volunteer or social services as needed.
Receives and responds to a number of unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
Coordinates and initiates the conversion of patient care plans into patient care actions.
Interprets and acts upon doctors' orders to make effective use of the diagnostic and treatment modalities available within the medical center and throughout community health care resources.
Prepares routine and individualized laboratory test orders, selects from various protocols for different types of clinical examinations and consultations.
Ensures that escort services and transportation are properly arranged.
Makes numerous calls each day to coordinate information and actions relating to patient care and services.
Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
Receives, schedules, and routes patients applying for care.
Receives new and recurring applications for care.
Procures data from official records, verifies information contained in the application.
Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
Serves as key member of the patient care team providing crucial administrative advice and guidance.
Advises veterans on non-medical benefits of a routine nature and refers veterans to Benefits Counselors for information on benefits of a complex nature.
Work Schedule: M-F 7:30-4:00, CT/OT as needed for extend hour clinics.
Fi nancial Disclosure Report: Not required
Occasional travel - You may be expected to travel between campuses for this position.
Job family (Series)
Conditions of EmploymentYou must be a U.S. Citizen to apply for this job Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to a background/security investigation Must be proficient in written and spoken English Selected applicants will be required to complete an online onboarding process
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2019.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an .
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, r sum , C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Trust determination process
To apply for this position, you must provide a complete Application Package which includes:
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/22/2019 to receive consideration. To preview the questionnaire click .To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package.
Agency contact information
Irina Goldring Irina Goldring
AddressVA NY Harbor Healthcare System
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the .
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job. An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace. An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
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